PRODUCT GUARANTEE AND RETURN POLICY
All Returns Must Be Made Within 30 Days of the Purchase Date
Contact StoneCareOnline.org in advance to obtain instructions for how to obtain a replacement product.
To obtain a refund, contact phone number below to obtain a Return Authorization Number. Product must be returned (shipping prepaid by customer) in Original-New condition with orginal order number attached. Once received by Elegance in Stone, LLC we will issue a refund less a 15% Re-stock Fee. Funds will be credited to orignating order account within 5-business days from receipt of product return. Please contact us if you have questions about product use.
Stonecareonline.org guarantees complete satisfaction of its products when used according to product directions and suitability testing has been performed in advance.
If not completely satisfied with the performance of the product, when used as directed and the surface has been tested first, contact Stonecareonline.org for a refund of the purchase price or a replacement by another HMK product.
Determining the suitability of the product for any intended purpose shall be solely the responsibility of the user.
We can assist you by contacting our Technical Staff for product recomendations prior to purchase. We however are limited as to our ability to assess your application because we are not able to visually inspect the material(s), site conditions, and application methods.
There are no warranties, expressed or implied, including those of merchantability or fitness for particular purpose which extend beyond the description on the product label and the customers remedies shall be limited to a refund of the purchase price or a replacement of the product.
Thank you for choosing HMK Stone Care Products distributed by StoneCareOnline.org